Step One
Submit a Service Request
Please fill out the form in detail ensuring all information is accurate.
Once we receive your submission, we will send you an email with your repair ticket number, and further information relative to your request.
Step Two
Package your device with our paperwork
Securely package your device with bubble wrap in a firm box, taking care to label each device with it’s log number (e.g. #3652).
Step Three
Dispatch the item to our facility
You are now free to send your device at your own convenience using a courier of your own choice, we recommend insuring your device and using a signed for service.
Step Four
Await an evaluation
We will aim to provide you with a report within just over a week, but some services may take longer. We will do our best to keep you updated as things progress.
Step Five
Payment
Once the work has been completed we will issue an invoice for the service and return postage costs.
Step Six
Await your device
Once paid we will return your device on the next working day.